Response To Tim Leigh

Posted by in Leadership | February 20, 2012 | 3 Comments

City Councilor Tim Leigh has sent out an email blast that lambasts Memorial and calls for ousting CEO Larry McEvoy and CSO Carm Moceri. You can read Leigh’s full email below, if you haven’t seen it.

Here is Memorial’s response, from Board Chair Jim Moore:

From:  James P. Moore, Board Chair, Memorial Health System

—————

The Board of Trustees is disappointed that Mr. Leigh has chosen to air anonymous rumors and innuendo in such a public way, without any attempt to substantiate the claims or understand the matters in context.

The facts tell a different story, and we will be addressing Mr. Leigh’s email with City Council directly, and in the honest manner to which we have always committed.

In his email, Mr. Leigh suggests that Memorial has not been honest with Council, questions our decision-making, and calls for ousting our CEO Larry McEvoy and CSO Carm Moceri. He has not discussed these matters with us.

The Board of Trustees fully supports McEvoy, Moceri and the rest of Memorial’s senior leadership team. Further, we stand beside the staff and physicians at Memorial, who remain focused on patient care.  We are as committed as ever to keeping our organization as healthy as possible during this time of transition.

Leigh’s email:

Who doesn’t love a good story? A love story, a horror story, West Side Story, The Story of Bonnie & Clyde, biography, history or fiction; and some stories are more interesting than others, for example, the story at Memorial Hospital.

THE BACKSTORY

• The City Council has oversight responsibility for the City’s Memorial Health System enterprise [City Code 13.1.104].

• The Mayor has the power to investigate and examine or inquire into the affairs or operations of any department, division, agency or office of municipal operations and enterprises [City Code 1.2.310].

• The Council has the authority to create boards and commissions, appoint and remove members of boards and commissions, and alter the powers and responsibilities of existing boards and commissions [Charter 9-10 and City Code 1.2.901].

• The Council may increase, reduce or change any or all of the powers, duties and procedures of any board or commission existing at the time of this charter or created by ordinance thereafter. [City Charter paragraph 9-10 (b)].

• The Mayor shall have the power to designate committees necessary for the proper consideration of executive or administrative problems [City Code 1.2.307]. The Mayor has the power to investigate and examine or inquire into the affairs or operations of any department, division, agency or office of municipal operations and enterprises [City Code 1.2.310].

As a city councilman, (who by code and charter is in a supervisory position at MHS), I believe it could be a dereliction of my duty if I didn’t make some stories public, (which if the stories are true), could be examples of egregious action by the current leadership of MHS that need immediate investigation.

THE STORY

Over the past 12 months, I have been approached by dozens of physicians who didn’t buy-into MHS Leader’s plan to employ all physicians and thereby grow the hospital. These physicians represent the broad spectrum of health care – general practitioners; cardiologist, radiologist, pulmonologists, anesthesiologists, oncologists, orthopedic surgeons, gastroenterologists. They all recount the same basic story – they can’t negotiate with the administration because they will not “get with the program” and they don’t dare “go public” for fear of reprisal.

• I’ve been told in 2007/2008, MHS invested $3,000,000 to finish 30,000 square feet at 4110 Briargate Parkway (a Medical Office Building owned HCP Briargate MOB, LLC., a private, for-profit interest) in a deal to operate a surgery center. The deal fell apart and MHS has been paying $750,000 per year in rent since – for space that’s still empty!

o At 10%, the capitalized value of a $750,000 lease payment equals $7,500,000 of debt

 Does that debt impact the negotiation with any Lessee?

 Are there other of these obligations we don’t know about?

o I’ve been told there have been at least 2 attempts by private practitioners to sub-lease the vacant Briargate space (alleviating the $750,000 cost) that have failed

• I’ve been told that there was a similar situation at the Printer’s Park Medical Plaza which failed and ultimately forced MHS to sell to NV Printers Park MOB, LLC (another 3rd party, for-profit entity) because of deteriorating financial metrics, and in that process MHS had to sign a very (Landlord favored), long-term lease to guaranty the transaction.

• I’ve been told there’s a program at MHS designed to restrict “First Assist” positions. First Assist’s are typically highly trained Nurse Practitioners and Physician Assistants who are the surgeon’s immediate assistant. I’ve been told MHS’s program is not part of a nationally recognized protocol. I’ve been told the program was emplaced because MHS’s operational process is to employ “their” First Assist folks so MHS (not the surgeon) could collect the billing for them and to create a barrier for physicians to bring their own First Assist to surgery.

• Last fall at Council, the CEO told us the financial situation at MHS was so dire that it would be subject to bond default and 3rd party management by December. Then, after the City Council decided to look at competitive Lessee bids, we were told MHS Leadership “had a plan” and the system was so healthy “no 3rd party proposal was necessary”.

• At Council, we’ve been told we have 189 days cash-on-hand. While that sounds good; without context, it has no bearing. A good question might be, “What would our day’s cash-on-hand be if we’d taken advantage of missed business and operational opportunities?” Would we be negotiating as a take-over, merging as superior or growing our system organically?

• At Council, we’ve been told by the current leadership that our emergency department earns about 4% profit from operations and that any new Lessee would likely reduce the size and scope of services because it is an “underperformer”. But, I’ve also been told the typical emergency department should earn around 19% and that likely, instead of reduction, we should expect expansion in services and size. Which is it?

• At Council, we’ve been told we need to consider an exit-payment plan for the current leadership and if we don’t some may quit “leaving-us hanging”. I don’t do well with threats. I say adios and good riddance – don’t let the door hit you on the way out! Look – you can’t buy loyalty, and employees are either inside the tent or not. Given the circumstances presented, why would we support golden parachutes?

MHS is a very desirable take-over prospect because experts see what we (Councilors) don’t, because we’re not experts. We can merely ask questions and hope for answers. Since answers are not typically forthcoming, and realizing there are many sides to every story, and realizing we have no process inside the current system to investigate stories for validity or invalidity, my 3-legged call is for 1) an immediate, arms-length investigation initiated by the Mayor’s office; 2) the immediate coincidental administrative leave of the CEO and his Chief Strategy officer; and 3) the promotion of the CFO to Interim CEO.

Since MHS is currently negotiating with UCH in good faith, we would be remiss if we didn’t share this information so as to ensure no derailment of the current process.

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3 Comments on “Response To Tim Leigh”

  1. Silvia Smith says:

    The headlines in the Gazette this morning should surprise no one. The first time I heard Rulon Stacey (President and CEO of PVHS and now CEO of UCH joint-venture), he was addressing the Memorial Citizens Commission. After his presentation, he queried the Commission regarding the process of governance change for MHS. Upon learning the final decision would rest on a community vote, he had a moment of unbridled transparency and blurted out “you’re screwed”. The vote is a conversation for another day. What he said next reveals what we know about the pattern of change. As you all remember, Rulon Stacey navigated his organization through a change in ownership and governance and this day he relayed his experience of that process. It included being vilified by physicians, having to shoulder employee distrust with attrition at 25%, transitioning through high turnover in the executive ranks, and withstanding constant community derision. Sound familiar? One day he was driving with his 10 year old daughter when the radio station aired a segment falsely accusing Mr. Stacey of a myriad of things ~ Tim Leigh style. Dollars to donuts they wanted him fired.

    What impressed me most was this man’s resilience and patience during extreme opposition. He didn’t quit and neither did the Board that advocated and supported him and their mission. Instead they modeled the behaviors they wanted the organization to live by. They also understood the forces shaping the trend to align physicians and organizational interests in order to be successful. I read about that same quality and pattern in MHS’s administration and Board!

    Today, PVHS stands as a beacon on a hill, as a Baldrige award-winning regional health system that provides some of the most cost-effective care in all of Colorado. Employee and physician satisfaction is consistently high and Rulon Stacey is a sought-after speaker and leader. I think we’re all smart enough, save one, to connect the dots.

  2. Wade Wilson says:

    Just one week is all I’m asking for, one week. One week where there isnt some sort of accusation or reminder of just how failed this situation is. Please UCH, save us from ourselves.

Trackbacks/Pingbacks

  1. [...] in today’s Gazette. You can read his full email and our board chairman’s response in yesterday’s post, Response to Tim Leigh. In short, Leigh listed a number of rumors from unnamed sources, and [...]

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